Please send all return/exchange requests by clicking the "Contact Us" link on the website or send an email to firstname.lastname@example.org
Make sure to include exchange instructions and order number in your email to ensure the quickest turnaround time. You should receive a response within 24-48 hours during the week.
Return/Exchange Policy: 14 days from delivery of product
Once your item has been received and processed, your total amount (minus shipping costs) will be refunded back to your original payment method. This can take up to 7-10 business days to reflect in your account balance.
If you need to exchange a product, please include the desired item and/or size in your email. If the original product is out of stock, you may choose an item of equal value that is available in our store.
Defective Products / Wrong Item Received:
While we strive to produce top quality products and have excellent customer service, there are sometimes errors that arise such as a defective/damaged product or the wrong items being sent. In the case of a wrong design/size sent, we will exchange your product(s) and provide a return label for you to print out.
If you feel a product you received has a defect/error, please provide a photo in your email for documentation and we will replace the item or provide a refund if out of stock. Any claims beyond 30 days of the product being received will be considered normal wear and tear and cannot be replaced. Certain exceptions will be allowed in a case by case basis.